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	<title>Comments on: The Walk-out: Veterinary staff make or break a visit</title>
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	<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/</link>
	<description>Blogging by a team of pet-care experts.</description>
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		<title>By: Sandra</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-490164</link>
		<dc:creator>Sandra</dc:creator>
		<pubDate>Wed, 21 Jul 2010 19:32:45 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-490164</guid>
		<description>Thank you Dr. Wynn for taking your time re: Tramadol.  My Whippet was given that for pain when he had 1/2 his thyroid removed in &#039;08(thyroidal carcinoma). I copied the info for future reference.  BTW, when he was diagnosed with a mast cell tumor in &#039;06, I heard of your protocol with acupuncture in treating mct&#039;s. It&#039;s a long story what I went through, but I went holistic. He&#039;s going to be 14 yrs old in Sept. I like your website :).  I also lived in Sandy Springs.</description>
		<content:encoded><![CDATA[<p>Thank you Dr. Wynn for taking your time re: Tramadol.  My Whippet was given that for pain when he had 1/2 his thyroid removed in &#8216;08(thyroidal carcinoma). I copied the info for future reference.  BTW, when he was diagnosed with a mast cell tumor in &#8216;06, I heard of your protocol with acupuncture in treating mct&#8217;s. It&#8217;s a long story what I went through, but I went holistic. He&#8217;s going to be 14 yrs old in Sept. I like your website :).  I also lived in Sandy Springs.</p>
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		<title>By: Susan G. Wynn, DVM, RH</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-490117</link>
		<dc:creator>Susan G. Wynn, DVM, RH</dc:creator>
		<pubDate>Wed, 21 Jul 2010 10:12:24 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-490117</guid>
		<description>Christie:

This may be semantics, but tramadol IS an opiate.  As you say, its other effects are important in its analgesic activity (see quote from pharmacologist Mark Papich  below), but the structure is an opioid structure, so that&#039;s how its classed.  

If you have references to say it is NOT an opiate, I&#039;d love to see them - please email me on FB as I have a hard time finding this thread.

Quote from Papich:

&quot;Tramadol is an analog of codeine that has multiple effects. Although tramadol has opiate-mediated effects, it has low abuse potential and is not registered as a controlled substance. It has become available in generic form, and is inexpensive. The exact mechanism of action to explain tramadol&#039;s analgesic effects is uncertain. However, various possibilities exist: tramadol has mu-opioid receptor activity and it also inhibits the reuptake of norepinephrine (NE) and serotonin (5-HT) (Laugessen et al, 2005). One of the isomers has a greater effect on serotonin reuptake and greater affinity for mu-opiate receptors. The other isomer is more potent for norepinephrine reuptake and less active for inhibiting serotonin reuptake. The metabolite (desmethyltramadol, also called M1) may have greater opiate effects than the parent drug (for example, 200x in opiate receptor binding). Taken together, the effects of tramadol may be explained through inhibition of serotonin reuptake (similar to fluoxetine and other antidepressant drugs), action on alpha-2 receptors (similar to medetomidine and xylazine), and activity for opiate mu-receptors (similar to morphine). There is considerable support for the serotonergic effects being important for the analgesic efficacy of tramadol. It can induce changes in the CNS similar to that observed with conventional antidepressant drugs (Rojas-Corrales et al, 2005; Oliva et al 2002). The serotonin-mediated effects may be synergistic with the opiate-mediated effects from the active M1 metabolite (Rojas-Corrales et al, 2005).&quot;</description>
		<content:encoded><![CDATA[<p>Christie:</p>
<p>This may be semantics, but tramadol IS an opiate.  As you say, its other effects are important in its analgesic activity (see quote from pharmacologist Mark Papich  below), but the structure is an opioid structure, so that&#8217;s how its classed.  </p>
<p>If you have references to say it is NOT an opiate, I&#8217;d love to see them - please email me on FB as I have a hard time finding this thread.</p>
<p>Quote from Papich:</p>
<p>&#8220;Tramadol is an analog of codeine that has multiple effects. Although tramadol has opiate-mediated effects, it has low abuse potential and is not registered as a controlled substance. It has become available in generic form, and is inexpensive. The exact mechanism of action to explain tramadol&#8217;s analgesic effects is uncertain. However, various possibilities exist: tramadol has mu-opioid receptor activity and it also inhibits the reuptake of norepinephrine (NE) and serotonin (5-HT) (Laugessen et al, 2005). One of the isomers has a greater effect on serotonin reuptake and greater affinity for mu-opiate receptors. The other isomer is more potent for norepinephrine reuptake and less active for inhibiting serotonin reuptake. The metabolite (desmethyltramadol, also called M1) may have greater opiate effects than the parent drug (for example, 200x in opiate receptor binding). Taken together, the effects of tramadol may be explained through inhibition of serotonin reuptake (similar to fluoxetine and other antidepressant drugs), action on alpha-2 receptors (similar to medetomidine and xylazine), and activity for opiate mu-receptors (similar to morphine). There is considerable support for the serotonergic effects being important for the analgesic efficacy of tramadol. It can induce changes in the CNS similar to that observed with conventional antidepressant drugs (Rojas-Corrales et al, 2005; Oliva et al 2002). The serotonin-mediated effects may be synergistic with the opiate-mediated effects from the active M1 metabolite (Rojas-Corrales et al, 2005).&#8221;</p>
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		<title>By: Marie</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-490103</link>
		<dc:creator>Marie</dc:creator>
		<pubDate>Wed, 21 Jul 2010 00:42:55 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-490103</guid>
		<description>Wow. As a front desk staff person at a vet hospital myself I am horrified at some of the stories. I can attest that I was never trained to push products on people. And if there are practices out there like that then I would look at the people requiring the staff to do that, which is the practice owner. (usually one of the Dr&#039;s) I certainly don&#039;t get a commission on anything sold so there is no reason for hard sell tactics. Heck I have people get mad at me for NOT carrying enough products! (&quot;Why don&#039;t you carry THIS flea stuff instead of that kind?&quot; Sorry we can&#039;t help you, this is the product our Dr.s prefer.) 

I&#039;m super happy at the clinic I work at and our team of front desk staff. Even more so after reading some of these stories. Our job is to provide services, (like filling prescriptions), sell products that people want, and help get the patients ready for visits. The Dr&#039;s answer the questions and deal with the clients one on one, even if that means a phone call later to answer a question we cannot. 

I also cannot imagine any of our Dr.s yelling at a client for anything. So unprofessional!</description>
		<content:encoded><![CDATA[<p>Wow. As a front desk staff person at a vet hospital myself I am horrified at some of the stories. I can attest that I was never trained to push products on people. And if there are practices out there like that then I would look at the people requiring the staff to do that, which is the practice owner. (usually one of the Dr&#8217;s) I certainly don&#8217;t get a commission on anything sold so there is no reason for hard sell tactics. Heck I have people get mad at me for NOT carrying enough products! (&#8220;Why don&#8217;t you carry THIS flea stuff instead of that kind?&#8221; Sorry we can&#8217;t help you, this is the product our Dr.s prefer.) </p>
<p>I&#8217;m super happy at the clinic I work at and our team of front desk staff. Even more so after reading some of these stories. Our job is to provide services, (like filling prescriptions), sell products that people want, and help get the patients ready for visits. The Dr&#8217;s answer the questions and deal with the clients one on one, even if that means a phone call later to answer a question we cannot. </p>
<p>I also cannot imagine any of our Dr.s yelling at a client for anything. So unprofessional!</p>
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		<title>By: Gina Spadafori</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-490088</link>
		<dc:creator>Gina Spadafori</dc:creator>
		<pubDate>Tue, 20 Jul 2010 21:32:19 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-490088</guid>
		<description>Well, I was going to respond, but ... I don&#039;t have to. :) 

Except to say, well, my grandfather died in 1969 at the age of 63 of a heart condition so easily treated now that it&#039;s a routine outpatient procedure. 

I don&#039;t want good ol&#039; doc &quot;I don&#039;t need any CE&quot; treating me OR my pets, because &lt;em&gt;I have some common sense&lt;/em&gt;. I spend a good deal of money on &lt;em&gt;top-quality&lt;/em&gt; veterinary care -- including the use of boarded specialists -- but I do not spend one thin dime on &lt;em&gt;unnecessary&lt;/em&gt; care. 

There is a difference. Learn it.</description>
		<content:encoded><![CDATA[<p>Well, I was going to respond, but &#8230; I don&#8217;t have to. :) </p>
<p>Except to say, well, my grandfather died in 1969 at the age of 63 of a heart condition so easily treated now that it&#8217;s a routine outpatient procedure. </p>
<p>I don&#8217;t want good ol&#8217; doc &#8220;I don&#8217;t need any CE&#8221; treating me OR my pets, because <em>I have some common sense</em>. I spend a good deal of money on <em>top-quality</em> veterinary care &#8212; including the use of boarded specialists &#8212; but I do not spend one thin dime on <em>unnecessary</em> care. </p>
<p>There is a difference. Learn it.</p>
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		<title>By: Christie Keith</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-490087</link>
		<dc:creator>Christie Keith</dc:creator>
		<pubDate>Tue, 20 Jul 2010 21:20:01 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-490087</guid>
		<description>Yeah, ole doc Busby has some nifty ways to save money... like &quot;does not routinely examine patients before surgery.&quot; Or &quot;does not perform nor offer to perform surgical prescreenings on animals.&quot; 

How about how he routinely uses vitamin K to control intra-operative bleeding but doesn&#039;t check to find out what CAUSED the bleeding in the first place? 

Or the way he re-uses disposable syringes, or how he only sterilizes his instruments in cold solution, which he changes only once a month?

And he saves TONS of money by not having ANY gas anesthetic in his clinic whatsoever, nor any oxygen.

Or by saving up the contaminated phenobarbital from surgeries and uses it for euthanasias.

Or not keeping records or even his drug log book, as required by law.

And those are just the things he acknowledged when the State of Minnesota restricted his license.</description>
		<content:encoded><![CDATA[<p>Yeah, ole doc Busby has some nifty ways to save money&#8230; like &#8220;does not routinely examine patients before surgery.&#8221; Or &#8220;does not perform nor offer to perform surgical prescreenings on animals.&#8221; </p>
<p>How about how he routinely uses vitamin K to control intra-operative bleeding but doesn&#8217;t check to find out what CAUSED the bleeding in the first place? </p>
<p>Or the way he re-uses disposable syringes, or how he only sterilizes his instruments in cold solution, which he changes only once a month?</p>
<p>And he saves TONS of money by not having ANY gas anesthetic in his clinic whatsoever, nor any oxygen.</p>
<p>Or by saving up the contaminated phenobarbital from surgeries and uses it for euthanasias.</p>
<p>Or not keeping records or even his drug log book, as required by law.</p>
<p>And those are just the things he acknowledged when the State of Minnesota restricted his license.</p>
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		<title>By: bestuvall</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-490086</link>
		<dc:creator>bestuvall</dc:creator>
		<pubDate>Tue, 20 Jul 2010 20:56:44 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-490086</guid>
		<description>I left my former vet becasue of the front desk staff.. I listened to them tell an older woman with a &quot;fluffy&quot;.. that if she did not get her dog tested for HW and gave it the medicine it &quot;could kill her dog&quot;.. this after she told them she had given the medication faithfully every month.. when she checked out.. her bill was over 150.00.. for the medication and her &quot;visit&quot; with the tech for a blood draw..not only was the information WRONG.. the woman looked smart enought to know when to give medication to her dog.the woman was obviously embarresed that she was not doing the right thing for her pet.... and we all know dogs do NOT die if given a pill for HW without a yearly test.. try this book.. it has saved me tons of money and my dogs are better off for it..
&quot;How to Save Money on Veterinary Care Without Mortgaging the Kids&quot;.. by Busby.. an old time vet who has more oommon sense than most..
Also the same vet kept sending &quot;time to spay Fluffy&quot; over and over again to a friend who told them from the beginning that her bitch was to be used for breeding.. she finally sent the card back with the message.. &quot;what are you smoking??&quot; and never went back.. personal agendas should be left at the door when you come to work.. especially in this field..
I now have a repro vet that I really like.. but even so I look over all of the &quot;estimates&quot; before signing and frequently eliminate ones I find not necessary..
Glad your vet responed .. we will be interested to hear of future visits.. I find that if you can find one.. the independents are better than the &quot;box store&quot; vets...</description>
		<content:encoded><![CDATA[<p>I left my former vet becasue of the front desk staff.. I listened to them tell an older woman with a &#8220;fluffy&#8221;.. that if she did not get her dog tested for HW and gave it the medicine it &#8220;could kill her dog&#8221;.. this after she told them she had given the medication faithfully every month.. when she checked out.. her bill was over 150.00.. for the medication and her &#8220;visit&#8221; with the tech for a blood draw..not only was the information WRONG.. the woman looked smart enought to know when to give medication to her dog.the woman was obviously embarresed that she was not doing the right thing for her pet&#8230;. and we all know dogs do NOT die if given a pill for HW without a yearly test.. try this book.. it has saved me tons of money and my dogs are better off for it..<br />
&#8220;How to Save Money on Veterinary Care Without Mortgaging the Kids&#8221;.. by Busby.. an old time vet who has more oommon sense than most..<br />
Also the same vet kept sending &#8220;time to spay Fluffy&#8221; over and over again to a friend who told them from the beginning that her bitch was to be used for breeding.. she finally sent the card back with the message.. &#8220;what are you smoking??&#8221; and never went back.. personal agendas should be left at the door when you come to work.. especially in this field..<br />
I now have a repro vet that I really like.. but even so I look over all of the &#8220;estimates&#8221; before signing and frequently eliminate ones I find not necessary..<br />
Glad your vet responed .. we will be interested to hear of future visits.. I find that if you can find one.. the independents are better than the &#8220;box store&#8221; vets&#8230;</p>
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		<title>By: Kim Thornton</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-489874</link>
		<dc:creator>Kim Thornton</dc:creator>
		<pubDate>Fri, 16 Jul 2010 14:09:54 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-489874</guid>
		<description>Thanks, Teri. By the way, everyone, I spoke to one of the partners, and he said he would be &quot;all over it&quot; because that&#039;s not their philosophy. The young man will be getting some schooling, it sounds like, on how to communicate with clients.</description>
		<content:encoded><![CDATA[<p>Thanks, Teri. By the way, everyone, I spoke to one of the partners, and he said he would be &#8220;all over it&#8221; because that&#8217;s not their philosophy. The young man will be getting some schooling, it sounds like, on how to communicate with clients.</p>
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		<title>By: Gina Spadafori</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-489869</link>
		<dc:creator>Gina Spadafori</dc:creator>
		<pubDate>Fri, 16 Jul 2010 13:41:49 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-489869</guid>
		<description>I am just entertaining myself imagining him imagining people imagining him as a lesbian. 

You know, if we could actually get him to do it, his head might explode. 

Or he might like it. Hard to tell.</description>
		<content:encoded><![CDATA[<p>I am just entertaining myself imagining him imagining people imagining him as a lesbian. </p>
<p>You know, if we could actually get him to do it, his head might explode. </p>
<p>Or he might like it. Hard to tell.</p>
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		<title>By: H. Houlahan</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-489863</link>
		<dc:creator>H. Houlahan</dc:creator>
		<pubDate>Fri, 16 Jul 2010 06:44:06 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-489863</guid>
		<description>I&#039;m just entertaining myself imagining Antonin Scalia as a lesbian.

I think he&#039;d be considered &quot;butch&quot; if so.</description>
		<content:encoded><![CDATA[<p>I&#8217;m just entertaining myself imagining Antonin Scalia as a lesbian.</p>
<p>I think he&#8217;d be considered &#8220;butch&#8221; if so.</p>
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		<title>By: Teri Wilson</title>
		<link>http://www.petconnection.com/blog/2010/07/13/the-walk-out-veterinary-staff-make-or-break-a-visit/comment-page-1/#comment-489857</link>
		<dc:creator>Teri Wilson</dc:creator>
		<pubDate>Fri, 16 Jul 2010 02:43:41 +0000</pubDate>
		<guid isPermaLink="false">http://www.petconnection.com/blog/?p=16533#comment-489857</guid>
		<description>Kim, I love the photo!!! I am unhappy with my vet now as well. He has so many clients now, he won&#039;t do appts. They want me to drop the dogs off. Um, that is not happening with my spaniels. They are now seeing another vet. I want to see the doctor&#039;s face, not just talk to him on the phone.

I haven&#039;t read all the above comments, so this may be repeat information....you might look into Comfortis for flea control. I just switched over to it because I don&#039;t like the topicals either. The Comfortis is great so far, but I didn&#039;t use it on my elderly dog. You probably wouldn&#039;t want to use it for Bella.</description>
		<content:encoded><![CDATA[<p>Kim, I love the photo!!! I am unhappy with my vet now as well. He has so many clients now, he won&#8217;t do appts. They want me to drop the dogs off. Um, that is not happening with my spaniels. They are now seeing another vet. I want to see the doctor&#8217;s face, not just talk to him on the phone.</p>
<p>I haven&#8217;t read all the above comments, so this may be repeat information&#8230;.you might look into Comfortis for flea control. I just switched over to it because I don&#8217;t like the topicals either. The Comfortis is great so far, but I didn&#8217;t use it on my elderly dog. You probably wouldn&#8217;t want to use it for Bella.</p>
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