Comments on: Wysong pet food recall: Way to miss the point http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/ Blogging by a team of pet-care experts. Tue, 07 Feb 2012 07:26:07 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: louise ward http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-490399 louise ward Mon, 26 Jul 2010 00:29:50 +0000 http://www.petconnection.com/blog/?p=9694#comment-490399 I am confused about what kind of cat food is the best. My cat has ear problems and skin allergies all related to foods I did not know were NOT good for her, such as Whiskas...now I ehar that Wysong is questionable. Has anyone tried the new dry cat food ptu out by Newman? just confused at to what to buy that won't hurt my cat I am confused about what kind of cat food is the best. My cat has ear problems and skin allergies all related to foods I did not know were NOT good for her, such as Whiskas…now I ehar that Wysong is questionable. Has anyone tried the new dry cat food ptu out by Newman?
just confused at to what to buy that won’t hurt my cat

]]> By: Gina Spadafori http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-484635 Gina Spadafori Thu, 18 Mar 2010 13:26:28 +0000 http://www.petconnection.com/blog/?p=9694#comment-484635 Dogs barf, and that's a given. In fact, barfing easily and promptly is a survival mechanism for an animal who in many places survives by scavenging. One barf, no worry. But let me say that reading "for more than a month" made my own stomach heave. Folks: better safe than sorry. Don't keep feeding your pet a product he's turning down or bringing up. Call your vet, check the net for recalls, <a href=http://www.fda.gov/Safety/ReportaProblem/default.htm rel="nofollow">REPORT THE PROBLEM</a> and take the food back. Dogs barf, and that’s a given. In fact, barfing easily and promptly is a survival mechanism for an animal who in many places survives by scavenging.

One barf, no worry. But let me say that reading “for more than a month” made my own stomach heave.

Folks: better safe than sorry. Don’t keep feeding your pet a product he’s turning down or bringing up. Call your vet, check the net for recalls, REPORT THE PROBLEM and take the food back.

]]> By: Michael http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-484634 Michael Thu, 18 Mar 2010 12:23:48 +0000 http://www.petconnection.com/blog/?p=9694#comment-484634 My westie is 7 years old and has been on wysong from the beginning of his life, it is all he has ever eaten. Recently he has been getting diahreha and vomitting. I asummed he was eating his toys or somthing and so would hold his food for a day and his system would settle down. I would give him his wysong and again, diareha and vomitting. This has been going on for a month. I have trusted Wysong implicitly and it did not occur to me that they would sell poisonous food. but that is the only way to describe this stuff. I am switching immediately. What a disappointment. I feel like an idiot for trusting them. My westie is 7 years old and has been on wysong from the beginning of his life, it is all he has ever eaten. Recently he has been getting diahreha and vomitting. I asummed he was eating his toys or somthing and so would hold his food for a day and his system would settle down. I would give him his wysong and again, diareha and vomitting. This has been going on for a month. I have trusted Wysong implicitly and it did not occur to me that they would sell poisonous food. but that is the only way to describe this stuff. I am switching immediately. What a disappointment. I feel like an idiot for trusting them.

]]> By: Gina Spadafori http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-477198 Gina Spadafori Sat, 24 Oct 2009 01:21:32 +0000 http://www.petconnection.com/blog/?p=9694#comment-477198 Remember when all you bought from loopy religious crackpots was really really good peppermint soap? Comment by H. Houlahan — October 23, 2009 I still do! Got some under the sink. :) Remember when all you bought from loopy religious crackpots was really really good peppermint soap?

Comment by H. Houlahan — October 23, 2009

I still do! Got some under the sink. :)

]]> By: H. Houlahan http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-477197 H. Houlahan Sat, 24 Oct 2009 01:18:36 +0000 http://www.petconnection.com/blog/?p=9694#comment-477197 It's simple. If nothing evolves and Jebus put the mold in the bag via spontaneous generation, then it can't be Wysong's fault, natch! And consumers should take it on <i>faith</i> that all is copacetic. Questioning is for Satanists and secular humanists. Remember when all you bought from loopy religious crackpots was really really good peppermint soap? It’s simple. If nothing evolves and Jebus put the mold in the bag via spontaneous generation, then it can’t be Wysong’s fault, natch!

And consumers should take it on faith that all is copacetic. Questioning is for Satanists and secular humanists.

Remember when all you bought from loopy religious crackpots was really really good peppermint soap?

]]> By: retrieverman http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-477190 retrieverman Fri, 23 Oct 2009 23:10:55 +0000 http://www.petconnection.com/blog/?p=9694#comment-477190 I wouldn't want buy anything from a creationist, but considering where I live, it's going to be hard to buy anything if I stuck by that rule. I wouldn’t want buy anything from a creationist, but considering where I live, it’s going to be hard to buy anything if I stuck by that rule.

]]> By: Anne T http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-477187 Anne T Fri, 23 Oct 2009 22:25:22 +0000 http://www.petconnection.com/blog/?p=9694#comment-477187 pa: Ain't touching PB's statement that Dr. Wysong is a Creationist. I'll let that speak for itself. pa: Ain’t touching PB’s statement that Dr. Wysong is a Creationist. I’ll let that speak for itself.

]]> By: Anne T http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-477186 Anne T Fri, 23 Oct 2009 22:23:08 +0000 http://www.petconnection.com/blog/?p=9694#comment-477186 Back in March 2007, when the bullpucky hit the fan, not only was I here many times a day and on Itchmo, but I was checking the websites of my pet food manufacturers. At the time I was ordering Wysong thru their website as it wasn't available within a reasonable driving distance. I had chosen Wysong based on their ingredients list and word of mouth/Internet for my cats. I was linking constantly with updates to other sites as to what was happening or not, and getting more and more nervous about Wysong which still kept spewing Happy News on their website. I emailed them after a week to cancel my standing order. Got a reply that they would do so. A few weeks later, I got a shipment. Emailed, received no answer and phoned. After a long exchange via phone & email, I got my $$$ back and my standing order canceled and never once an apology or an attempt to address my concerns about the quality of their product. My experience taught me this company is inflated with hubris and arrogance. Spread the word. Back in March 2007, when the bullpucky hit the fan, not only was I here many times a day and on Itchmo, but I was checking the websites of my pet food manufacturers. At the time I was ordering Wysong thru their website as it wasn’t available within a reasonable driving distance. I had chosen Wysong based on their ingredients list and word of mouth/Internet for my cats.
I was linking constantly with updates to other sites as to what was happening or not, and getting more and more nervous about Wysong which still kept spewing Happy News on their website. I emailed them after a week to cancel my standing order. Got a reply that they would do so. A few weeks later, I got a shipment. Emailed, received no answer and phoned. After a long exchange via phone & email, I got my $$$ back and my standing order canceled and never once an apology or an attempt to address my concerns about the quality of their product.
My experience taught me this company is inflated with hubris and arrogance.
Spread the word.

]]> By: Hannie http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-477180 Hannie Fri, 23 Oct 2009 20:03:21 +0000 http://www.petconnection.com/blog/?p=9694#comment-477180 I get a newsletter from Wysong......funny, but I never did see the mention of any problems in the most recent newsletter. I bet I'm not the only one who gets that newsletter. Nifty way to let people know about a recall.......excuse me, voluntary withdrawal. To Wysong & all other PFC out there, listen up: if it weren't for Itchmo, Pet Connection, Pet Food List & a few other forums & websites, I would never have been aware of all the recalls during the PFR of '07. I had to call all my friends w/o computers because the recalls were not being announced on TV or anywhere else to my knowledge. I was up late every Friday, along with many of you, jumping from website to website to gather up info on the latest recall & then I'd pass the info on either by email or phone call. The PFC record of getting the word out during the PFR of '07 was beyond poor.......the only thing they did well was to release the news late on a Friday night so the word wouldn't get out for a few more days. It hasn't improved much since then either. I get a newsletter from Wysong……funny, but I never did see the mention of any problems in the most recent newsletter. I bet I’m not the only one who gets that newsletter. Nifty way to let people know about a recall…….excuse me, voluntary withdrawal.

To Wysong & all other PFC out there, listen up: if it weren’t for Itchmo, Pet Connection, Pet Food List & a few other forums & websites, I would never have been aware of all the recalls during the PFR of ‘07. I had to call all my friends w/o computers because the recalls were not being announced on TV or anywhere else to my knowledge.

I was up late every Friday, along with many of you, jumping from website to website to gather up info on the latest recall & then I’d pass the info on either by email or phone call.

The PFC record of getting the word out during the PFR of ‘07 was beyond poor…….the only thing they did well was to release the news late on a Friday night so the word wouldn’t get out for a few more days. It hasn’t improved much since then either.

]]> By: Gina Spadafori http://www.petconnection.com/blog/2009/10/22/wysong-pet-food-recall-way-to-miss-the-point/comment-page-1/#comment-477176 Gina Spadafori Fri, 23 Oct 2009 18:12:51 +0000 http://www.petconnection.com/blog/?p=9694#comment-477176 well, JD Salinger’s letters would have been printed in full if the owner of the letters also owned the copyright. That’s not how the courts ruled. You own your own words when you put them in writing, whomever you give them to and in whatever form. Letters are not different from book manuscripts or music. Copyright is however, limited by fair use, and the information itself (as opposed to its specific expression) is NOT subject to copyright. So Patti could say, for example, “in a letter Wysong asserts “xyz”. She can’t reprint substantial portions of it, though. http://www.templetons.com/brad/copymyths.html Wysong’s claim to confidentiality is a different matter. Comment by EmilyS — October 23, 2009 News coverage has a different set of issues and so, a different set of rules. Nonetheless, Patti was able to provide the message of the letter without printing it, so the end result is the same. A couple days ago I was in a meeting where I was presenting about crisis management in the Web 2.0 age. I was asked how you can control the message on social media. "You can't," I said, simply. If I'd had this discussion thread a week ago, I would have used it in the presentation. You way well believe that public-relations folks and companies learned a lot about crisis-management from the pet-food recall. It's apparent that others didn't learn at all. The only way you can "control" your message to any extent is to be out in front of it -- and be honest about what happened, how it happened, and what you'll be doing about it. The bad news cannot be kept under wraps. Shooting the messengers and trashing your customers is not the way to go, trust me. Best result: That the customers who trusted you continue to trust you because you put everything you had into getting the word out. Sure, they might go to another brand for a while, but they very well might come back. Worst result: Customers who will never trust you again, because you cared about controlling the message and the continued sales of food over the lives of their family members. And were jerks about it, besides. Not only are those customers never coming back, they're going to go out of their way to tell others to avoid your food. The choice isn't that hard, is it? well, JD Salinger’s letters would have been printed in full if the owner of the letters also owned the copyright. That’s not how the courts ruled. You own your own words when you put them in writing, whomever you give them to and in whatever form. Letters are not different from book manuscripts or music. Copyright is however, limited by fair use, and the information itself (as opposed to its specific expression) is NOT subject to copyright. So Patti could say, for example, “in a letter Wysong asserts “xyz”. She can’t reprint substantial portions of it, though. http://www.templetons.com/brad/copymyths.html Wysong’s claim to confidentiality is a different matter.

Comment by EmilyS — October 23, 2009

News coverage has a different set of issues and so, a different set of rules. Nonetheless, Patti was able to provide the message of the letter without printing it, so the end result is the same.

A couple days ago I was in a meeting where I was presenting about crisis management in the Web 2.0 age. I was asked how you can control the message on social media.

“You can’t,” I said, simply.

If I’d had this discussion thread a week ago, I would have used it in the presentation. You way well believe that public-relations folks and companies learned a lot about crisis-management from the pet-food recall.

It’s apparent that others didn’t learn at all.

The only way you can “control” your message to any extent is to be out in front of it — and be honest about what happened, how it happened, and what you’ll be doing about it. The bad news cannot be kept under wraps.

Shooting the messengers and trashing your customers is not the way to go, trust me.

Best result: That the customers who trusted you continue to trust you because you put everything you had into getting the word out. Sure, they might go to another brand for a while, but they very well might come back.

Worst result: Customers who will never trust you again, because you cared about controlling the message and the continued sales of food over the lives of their family members. And were jerks about it, besides. Not only are those customers never coming back, they’re going to go out of their way to tell others to avoid your food.

The choice isn’t that hard, is it?

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