Comments on: Recalled: Thiamine deficiency in some of Diamond’s Premium Edge cat foods causing serious illness http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/ Blogging by a team of pet-care experts led by Dr. Marty Becker. Mon, 22 Mar 2010 12:57:18 -0400 http://wordpress.org/?v=2.8.4 hourly 1 By: Eucritta http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479520 Eucritta Thu, 03 Dec 2009 01:12:36 +0000 http://www.petconnection.com/blog/?p=9315#comment-479520 Yes ... 'Please note that this recall was limited to the Eastern US.' And the South, but in any case, 18 states is a lot of ground. I'm saddened, too. Yes … ‘Please note that this recall was limited to the Eastern US.’ And the South, but in any case, 18 states is a lot of ground.

I’m saddened, too.

]]> By: Sandi K http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479517 Sandi K Thu, 03 Dec 2009 00:12:47 +0000 http://www.petconnection.com/blog/?p=9315#comment-479517 I guess I should say at least Pet Food Express is making an effort to post some recall info at their site, not alot of other companies are doing that...I just wish the info was more accurate and complete and not a copy of what the co is saying..and as I just finished this, they updated their site and are basically citing what the company has told them...sigh..I give up..silly pet stores ...you just dont get it. http://www.petfoodexpress.com/petfood/default.asp?pageid=99&Section=About I guess I should say at least Pet Food Express is making an effort to post some recall info at their site, not alot of other companies are doing that…I just wish the info was more accurate and complete and not a copy of what the co is saying..and as I just finished this, they updated their site and are basically citing what the company has told them…sigh..I give up..silly pet stores …you just dont get it.

http://www.petfoodexpress.com/.....tion=About

]]> By: Eucritta http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479515 Eucritta Thu, 03 Dec 2009 00:07:27 +0000 http://www.petconnection.com/blog/?p=9315#comment-479515 Yes, it's corporate paternalism at its worst. Yes, it’s corporate paternalism at its worst.

]]> By: Sandi K http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479514 Sandi K Wed, 02 Dec 2009 23:54:38 +0000 http://www.petconnection.com/blog/?p=9315#comment-479514 Eucritta, I got that same response from Pet Food Express...they said thanks for pointing out the discrepancies in the recall information and they were embarrassed they werent more careful but they believe the "substance" of their message is correct. They also said they removed the off-odor post on their website because they felt it was causing confusion and inflaming the situation unncessarily in light of this other recall going on. They felt removing the off-odor post better served their customers, they said they will inform concerned clients in their store. Guess Im not sure how customers know to be concerned if they arent told about the problem...but none of this is much different than what we normally get back in responses....they believe they are being told everything by the company, and us silly petowners just dont get it... Eucritta, I got that same response from Pet Food Express…they said thanks for pointing out the discrepancies in the recall information and they were embarrassed they werent more careful but they believe the “substance” of their message is correct.

They also said they removed the off-odor post on their website because they felt it was causing confusion and inflaming the situation unncessarily in light of this other recall going on. They felt removing the off-odor post better served their customers, they said they will inform concerned clients in their store.

Guess Im not sure how customers know to be concerned if they arent told about the problem…but none of this is much different than what we normally get back in responses….they believe they are being told everything by the company, and us silly petowners just dont get it…

]]> By: Eucritta http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479513 Eucritta Wed, 02 Dec 2009 22:46:03 +0000 http://www.petconnection.com/blog/?p=9315#comment-479513 Just got back a reply from my email to Pet Food Express: "... after substantial discussion with the manufacturer, we believe that the substance of our message was correct. Despite the apparent differences, there is no real change from the original recall situation and the latest announcement does not signal any new risk." Now I'm worried that the presumption here might be that none of the food covered in the expansion has reached, or will reach, any customers; that the expansion doesn't or shouldn't matter to us, because Diamond says we're 'safe.' Argh. For cryin' out loud, folks, we just want to *know,* and the less transparent y'all are, the more suspicious we become. Don't *tell* us we're safe, *show* us. Just got back a reply from my email to Pet Food Express: “… after substantial discussion
with the manufacturer, we believe that the substance of our message was
correct. Despite the apparent differences, there is no real change from
the original recall situation and the latest announcement does not
signal any new risk.”

Now I’m worried that the presumption here might be that none of the food covered in the expansion has reached, or will reach, any customers; that the expansion doesn’t or shouldn’t matter to us, because Diamond says we’re ‘safe.’ Argh. For cryin’ out loud, folks, we just want to *know,* and the less transparent y’all are, the more suspicious we become. Don’t *tell* us we’re safe, *show* us.

]]> By: Sandi K http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479503 Sandi K Wed, 02 Dec 2009 20:42:34 +0000 http://www.petconnection.com/blog/?p=9315#comment-479503 Right on Eucritta, so did I. By the way did anyone see this? Perhaps an opportunity to ask FDA how do we keep our pets safe & healthy when pet food companies arent required to issue public news release when they silently remove food with known problems from pet store shelves? http://www.fda.gov/AnimalVeterinary/NewsEvents/ucm192665.htm Right on Eucritta, so did I. By the way did anyone see this? Perhaps an opportunity to ask FDA how do we keep our pets safe & healthy when pet food companies arent required to issue public news release when they silently remove food with known problems from pet store shelves? http://www.fda.gov/AnimalVeter.....192665.htm

]]> By: Eucritta http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479499 Eucritta Wed, 02 Dec 2009 19:51:33 +0000 http://www.petconnection.com/blog/?p=9315#comment-479499 That was all new info, Sandi K. This is a very substantial expansion of the recall, and Pet Food Express's label of it as old is incorrect. I've also emailed them to this effect. That was all new info, Sandi K. This is a very substantial expansion of the recall, and Pet Food Express’s label of it as old is incorrect. I’ve also emailed them to this effect.

]]> By: Sandi K http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479491 Sandi K Wed, 02 Dec 2009 18:18:44 +0000 http://www.petconnection.com/blog/?p=9315#comment-479491 And this all begs the question of what caused this thiamine deficiency in the first place and why did it take them from May to Oct to start a recall...and then why is there some August product affected too, there is a 3 month gap between May and August so that means no product in between was affected? How does a pet food become deficient in thiamine, is it a pre-mix problem, did someone forget to add it to certain batches? Tons of questions that unfortunately we will most likely never learn the answers to. And this all begs the question of what caused this thiamine deficiency in the first place and why did it take them from May to Oct to start a recall…and then why is there some August product affected too, there is a 3 month gap between May and August so that means no product in between was affected? How does a pet food become deficient in thiamine, is it a pre-mix problem, did someone forget to add it to certain batches? Tons of questions that unfortunately we will most likely never learn the answers to.

]]> By: Sandi K http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479489 Sandi K Wed, 02 Dec 2009 18:13:51 +0000 http://www.petconnection.com/blog/?p=9315#comment-479489 I notice that Pet Food Express took down the statement that was there yesterday about removing some Diamond cat food due to "off-odor" problems being reported. They also put up a statement saying the Diamond recall info is not new....I have to say Im disappointed and am concerned that petowners might not realize there is new information. From what I can tell, there is an additional product code in the recall list, there had been 4 product codes originally announced but this new FDA release gives 5 product codes. There had also only been one manufacture date of 5-28-09 originally announced, now there are two listed with 8-30-09 added that wasnt there before. I thought they had also only mentioned one state (New York) before but now there are 18 states. Am I seeing things or isnt this new info? I notice that Pet Food Express took down the statement that was there yesterday about removing some Diamond cat food due to “off-odor” problems being reported. They also put up a statement saying the Diamond recall info is not new….I have to say Im disappointed and am concerned that petowners might not realize there is new information. From what I can tell, there is an additional product code in the recall list, there had been 4 product codes originally announced but this new FDA release gives 5 product codes. There had also only been one manufacture date of 5-28-09 originally announced, now there are two listed with 8-30-09 added that wasnt there before. I thought they had also only mentioned one state (New York) before but now there are 18 states. Am I seeing things or isnt this new info?

]]> By: Eucritta http://www.petconnection.com/blog/2009/10/02/recalled-thiamine-deficiency-in-some-of-diamonds-premium-edge-cat-foods-causing-serious-illness/comment-page-1/#comment-479424 Eucritta Tue, 01 Dec 2009 19:35:59 +0000 http://www.petconnection.com/blog/?p=9315#comment-479424 Ack, Sandi K, you're right - the Pet Food Express recall is entirely different. Ack, Sandi K, you’re right - the Pet Food Express recall is entirely different.

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