Pesky pet hair can lead to surprise rental car fees

August 10, 2008

The 2008 Ford F-150 Supercrew Lariat \"Harley Davidson\" editionAfter a week’s worth of moving furniture, household goods and pets from one home to another, the prospect of cleaning out the cab of the 2008 Ford F-150 Supercrew “Harley Davidson” edition pickup truck before returning it to the press fleet seemed daunting.

A quick trip to the car wash to use the industrial strength vacuum would certainly clean out any remnants of dust or dirt the move left behind. Or so I thought.

In fact, it was the pet hair that caused the most concern. The black Harley-Davidson styled leather repelled the strands easily, but the equally black carpet not only showed off the small white pet hairs but managed to embed them deep into its fabric. This made the vacuuming a much more difficult and time-consuming process. After about an hour of crawling in and out of the back and front seats with vacuum hose in hand, and spending $5 worth of quarters gleamed from last week’s garage sale, I could finally say that I eradicated most of the pet hair from the cushy carpet.

I said most, but not all. The question is, how much damage can a couple of stray pet hairs do? A story on today’s WalletPop.com tells a nightmarish tale of how rental car agencies are ready to tack on excessive fees to those of who dare to drive with our dogs in their precious rental vehicles. Writer Carol Vinzant relays this story:

I know that car rental companies are having a hard time with people driving less. Their stocks are falling. But their absolute warfare against their customers fought with ridiculous fees and soul-crushing hassles can’t be helping. There’s hope that the gas refueling charge will go away, but it seems like Avis is trying to recoup their potential losses with pet hair and other absurd fees.

Pet hair? Now I’m all ears. Go on. . .

There is one group of customers that the car rental companies feel like they can overcharge with impunity: dog owners. Normally people return rental cars a mess. There’s fast food containers, grime, all kinds of gross stuff. And that seems to be fine with car rental agencies. But, if you come back with any trace of dog hair, you can get a fine. Again, we’re wise to this scam. So, we return the car in pristine condition. We use a special seat cover in the back, turn all the rugs over before we drive, then thoroughly clean the car with those sticky rollers.

But as we’re leaving the guy shouts at us that there was a dog in the car and they will charge us a fee. There was no dog hair on the seat. He did find some in the back corners of the carpet. Four guys came out in succession to look for hair. They pulled the seats forward to look at the underseat rug. They asked how much of the time our dog was in the car. We asked if we could just take the car back and clean it. No, they insisted. We pointed out how clean the car was. “We can charge you for one dog hair,” the clerk said. Their sign threatened a minimum $100 fine for dog hair. He cut us a break and charged us $35.

Read the full story here.

So once again, a corporate entity is trying to pad its pockets at the expense of the dog-loving public. We’ve seen it with hotels, and now car rental agencies. They are fine to allow humans to trash their cars with all kinds of dirt, fast food and debris without blinking an eye. Yet leave one, stray dog whisker under the seat and they are quick to assess a major fee for such criminal untidiness.

So the next time you a renting a vehicle for the purposes of traveling with your canine crew, here’s one piece of advice: Beware of the hair — it could cost you plenty.

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Filed under: dogcars.com — Keith Turner @ 3:10 pm

1 Comment »

  1. I’m sure this nasty bit of news comes as a bit of a surprise to many pet owners. It’s great that you’re giving the heads up! Knowledge is power.

    Myself, I have to say I always inform car rental agencies, when I book, that a dog will be in the car (if one will), and have even been turned away because of this, in the past, by some rental car companies. (I have loads of car rental experience, but have only rented vehicles a few times when dogs would be in them.)

    Like the original author, I return all rental cars in pristine condition, but without the need for all the seat covers and turning over of mats.

    You see, any dog in my care is scrupulously clean and groomed. That’s a given. This significantly reduces the amount of shedding and other “remnants” that might be left behind.

    Second, I’m a bit of a clean fanatic, anyway. Yes, that’s me, cleaning parts of the interior of my car with an ear swab. I’m such a fanatic, I have an in-car case that holds various cleaning supplies, including a vacuum. And not just any vacuum. I’m a dog owner. I know you need the kind with the rotating head attachment, to get that pet hair out of carpets. Straight suction isn’t enough! (Waiting for my husband’s commuter train to arrive is the perfect opportunity to vacuum the inside the car, isn’t it?)

    Like hotel rooms, I suspect any car I rent looks and smells better after my dog has been in it, than before.

    Should I have to go to those lengths? No.

    Does it negatively affect every dog owner who comes behind me, if I don’t? Sadly, yes. So I keep it up. ‘Lead by example,’ so to speak.

    I will say I’ve never had an additional fee charged after returning a vehicle to a rental company. But it doesn’t surprise me at all to hear that people are being reamed.

    I look forward to the day when one can no longer be discriminated against simply for having a dog in one’s company.

    Comment by Marjorie — August 11, 2008 @ 9:48 am

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