Comments on: Timberwolf Organics recalls two foods http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/ The Web blog of the Pet Connection, a pet-care feature syndicated internationally by Universal Press. Thu, 08 Jan 2009 14:08:44 +0000 http://wordpress.org/?v=2.6.3 By: Sham http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-306191 Sham Wed, 02 Jul 2008 19:37:38 +0000 http://www.petconnection.com/blog/?p=2545#comment-306191 There are just too many quality control issues and lack of customer service for timberwolf. My dog did great on it but I kept hearing of people getting bad batches, bags that smelled rotten, off color, didn't match the label when tested, etc... and the timberwolf customer service saying feed it anyway. One person reported they were even told to try feeding it and then let them know if the dog got sick. Of course they weren't going to run such an experiment on their own dog and demanded the rotten smelling, off color bag of food be refunded. So after 6 months of seeing such issues on the forums I switched to flint river ranch. Today I thought maybe I should go back to timberwolf. She did so well on it. I stop by the website to check prices and see if maybe they hammered out the issues they were having. Nope. I'm greeted by recall reports. No surprise here. I'm going to put my order in at flint river ranch again this month. They ship out just as fast for slightly cheaper than timberwolf and while the ingredients may not be quite as good in the opinion of some it's still one of the best foods and I've not heard of any quality control issues. No point ordering higher quality food if your not guranteed to get a good quality product. There are just too many quality control issues and lack of customer service for timberwolf. My dog did great on it but I kept hearing of people getting bad batches, bags that smelled rotten, off color, didn’t match the label when tested, etc… and the timberwolf customer service saying feed it anyway. One person reported they were even told to try feeding it and then let them know if the dog got sick. Of course they weren’t going to run such an experiment on their own dog and demanded the rotten smelling, off color bag of food be refunded. So after 6 months of seeing such issues on the forums I switched to flint river ranch.

Today I thought maybe I should go back to timberwolf. She did so well on it. I stop by the website to check prices and see if maybe they hammered out the issues they were having. Nope. I’m greeted by recall reports. No surprise here. I’m going to put my order in at flint river ranch again this month. They ship out just as fast for slightly cheaper than timberwolf and while the ingredients may not be quite as good in the opinion of some it’s still one of the best foods and I’ve not heard of any quality control issues. No point ordering higher quality food if your not guranteed to get a good quality product.

]]> By: slt http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-293486 slt Wed, 11 Jun 2008 13:51:17 +0000 http://www.petconnection.com/blog/?p=2545#comment-293486 " They can’t put out information before they release their recall due to legal reasons." Comment by Christine — June 11, 2008 @ 4:57 am So theoretically, if a pet becomes ill and/or dies as a result of eating food a company knows they are about to recall but doesn't want to go against the advice of their attorney by revealing this info 2 days ahead, the consumer would feel good about that? Astonishing. On the part of the company and the consumer who feels good about it. ” They can’t put out information before they release their recall due to legal reasons.”

Comment by Christine — June 11, 2008 @ 4:57 am

So theoretically, if a pet becomes ill and/or dies as a result of eating food a company knows they are about to recall but doesn’t want to go against the advice of their attorney by revealing this info 2 days ahead, the consumer would feel good about that? Astonishing. On the part of the company and the consumer who feels good about it.

]]> By: Christine http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-293447 Christine Wed, 11 Jun 2008 11:57:59 +0000 http://www.petconnection.com/blog/?p=2545#comment-293447 I contacted Timberwolf before I ordered food, and it was two days before the recall was announced. They said nothing was wrong, so I ordered the food. Two days later the recall was issued (I ordered Ocean Blue). I called/emailed back, very mad that they said nothing was wrong. It's a legality issue. They can't put out information before they release their recall due to legal reasons. Timberwolf did their part, and I sent the OB bags back (at their cost). I still feed Timberwolf (wild and natural and the lamb and apples), because it's a quality food. I think their customer service is great. They ship their food fast, and it's a quality food (in fact, the only food my dog does well on.. we've tried Wellness, Innova, Evo.. she has loose stools on all of them). I contacted Timberwolf before I ordered food, and it was two days before the recall was announced. They said nothing was wrong, so I ordered the food. Two days later the recall was issued (I ordered Ocean Blue). I called/emailed back, very mad that they said nothing was wrong. It’s a legality issue. They can’t put out information before they release their recall due to legal reasons. Timberwolf did their part, and I sent the OB bags back (at their cost). I still feed Timberwolf (wild and natural and the lamb and apples), because it’s a quality food. I think their customer service is great. They ship their food fast, and it’s a quality food (in fact, the only food my dog does well on.. we’ve tried Wellness, Innova, Evo.. she has loose stools on all of them).

]]> By: Ann H http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-288923 Ann H Sat, 07 Jun 2008 15:35:38 +0000 http://www.petconnection.com/blog/?p=2545#comment-288923 These 2 tests were done on Timberwolf cat food (an opened bag and an unopened bag), not the dog food. No, I never scanned the documents for online posting, just posted the results. Here's the original post reporting test results in 2007 on several cat foods: http://itchmoforums.com/pet-food-testing/state-agriculture-department-testing-t1073.0.html;msg14175#msg14175 Maybe some folks can have some tested by their state animal feed/agriculture to see what the dog foods test as. It didn't cost anything. (Also, if you can't find them (which office) call the Governor's office or call the State University Agriculture Dept. to see if they can test for you) These 2 tests were done on Timberwolf cat food (an opened bag and an unopened bag), not the dog food.

No, I never scanned the documents for online posting, just posted the results.

Here’s the original post reporting test results in 2007 on several cat foods:

http://itchmoforums.com/pet-fo.....5#msg14175

Maybe some folks can have some tested by their state animal feed/agriculture to see what the dog foods test as. It didn’t cost anything. (Also, if you can’t find them (which office) call the Governor’s office or call the State University Agriculture Dept. to see if they can test for you)

]]> By: Robert Davis http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-288575 Robert Davis Sat, 07 Jun 2008 03:34:49 +0000 http://www.petconnection.com/blog/?p=2545#comment-288575 Is there a link to the report where Timberwolf failed so we can see it? Thanks! Robert Is there a link to the report where Timberwolf failed so we can see it?
Thanks!
Robert

]]> By: Ann H http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-288091 Ann H Fri, 06 Jun 2008 12:51:09 +0000 http://www.petconnection.com/blog/?p=2545#comment-288091 Also, I must add that the company ignored the many complaints I sent via their website. Only, when the report contained the test results did they finally respond.. and they wanted a copy of the test results. I figured the best place for them to get them was directly from the Agriculture dept. Also, I must add that the company ignored the many complaints I sent via their website. Only, when the report contained the test results did they finally respond.. and they wanted a copy of the test results. I figured the best place for them to get them was directly from the Agriculture dept.

]]> By: Ann H http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-288088 Ann H Fri, 06 Jun 2008 12:44:04 +0000 http://www.petconnection.com/blog/?p=2545#comment-288088 Due to the problems I had, and the test results, I've watched carefully since then and will not purchase this product again. The company had also changed formulas without changing the bag labels. FYI: The Timberwolf I had purchased was cat food. I had it tested because of my cats sudden rejection, runs & barf. The unopened bag in the below test was: best before 20/apr/09 10:54 1220 It failed the Georgia Dept of Agriculture tests on the label % as did the contents from the opened bag. Some variances like those below, upon information & belief, as well as the formula changes do cause some of the problems currently being reported with Timberwolf dog foods. CAT FOODS: Timberwolf Sergengeti (dry) opened & unopened. The unopened bag is best before 20/apr/09 10:54 1220 No Melamine No Cyanuric Acid Here's the failure Timberwolf: Label Guaranteed: Opened Bag: Unopened Bag: Protein 38%......................29.87...........30.23 Fat 18%.............. .......19.70...........17.45 Fiber 2.5%.......................4.0............3.29 Due to the problems I had, and the test results, I’ve watched carefully since then and will not purchase this product again.

The company had also changed formulas without changing the bag labels.

FYI:
The Timberwolf I had purchased was cat food. I had it tested because of my cats sudden rejection, runs & barf. The unopened bag in the below test was:
best before 20/apr/09 10:54 1220

It failed the Georgia Dept of Agriculture tests on the label % as did the contents from the opened bag.

Some variances like those below, upon information & belief, as well as the formula changes do cause some of the problems currently being reported with Timberwolf dog foods.

CAT FOODS:

Timberwolf Sergengeti (dry) opened & unopened.
The unopened bag is best before 20/apr/09 10:54 1220
No Melamine No Cyanuric Acid

Here’s the failure Timberwolf:

Label
Guaranteed: Opened Bag: Unopened Bag:
Protein 38%………………….29.87………..30.23
Fat 18%………….. …….19.70………..17.45
Fiber 2.5%…………………..4.0…………3.29

]]> By: Gina Spadafori http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-287712 Gina Spadafori Thu, 05 Jun 2008 23:40:42 +0000 http://www.petconnection.com/blog/?p=2545#comment-287712 I do not know what Lovey does for an ethical living. Maybe next time she changes names and posts, we can ask her. I do not know what Lovey does for an ethical living. Maybe next time she changes names and posts, we can ask her.

]]> By: Nadine L. http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-287622 Nadine L. Thu, 05 Jun 2008 22:11:01 +0000 http://www.petconnection.com/blog/?p=2545#comment-287622 Gina, my last comment was for you, not Christie. Sorry. Gina, my last comment was for you, not Christie. Sorry.

]]> By: Nadine L. http://www.petconnection.com/blog/2008/06/04/timberwolf-organics-recalls-two-foods/#comment-287617 Nadine L. Thu, 05 Jun 2008 22:08:37 +0000 http://www.petconnection.com/blog/?p=2545#comment-287617 Christie, what is it that "ethical" Lovey does for a living? Christie, what is it that “ethical” Lovey does for a living?

]]>